Frequently Asked Questions
Flowers
Are your flowers real?
No, all our flowers are faux (artificial) blooms that are designed to look realistic
What are faux flowers made of?
Faux flowers are artificial flowers. They are commonly made from materials such as silk, polyester latex, and high-grade plastics to mimic the texture and appearance of real flowers.
Do faux flowers look real in person?
Yes! We carefully select and arrange flowers to achieve a natural, lifelike look—many customers are surprised to learn they're not fresh.
How long do faux flowers last?
Unlike fresh flowers, faux blooms can last for years with minimal care. Keep them away from direct sunlight and dust them occasionally for best results.
Will the flowers fade or discolour over time?
If kept out of direct sunlight and moisture, our faux flowers will retain their colour and shape for years.
Delivery
How much does delivery cost?
We provide free island-wide* delivery across Singapore.
For full details, please read our Delivery Policy
Can I pick a delivery time slot?
Unfortunately, we do not allow a specific time slot. Free deliveries are made anytime between 10am – 6pm, depending on our driver's route.
Express delivery is available at an additional fee of SGD 2 upon checkout. The following are our express delivery time slots:
- 11am - 1pm
- 2pm - 4pm
- 4pm - 6pm
How do I change my delivery date?
Please contact us via email (hello@spadesandshovels.com) or WhatsApp/Telegram (+65 8893 4542) with your order number at least 1 day before your scheduled delivery.
What happens if no one is home to receive the order?
If no one is available to receive the order, our courier will contact the recipient/sender. If unreachable within 5 minutes, the arrangement will be left at the doorstep or reception. We are not liable for any loss or damage once delivery is completed this way.
Can I request a re-delivery?
Yes, if delivery fails due to incorrect details or unavailability, you can request a re-delivery for an additional SGD 20.