Delivery Policy
We offer free island-wide delivery for all our orders (lead time is 2 working days) except to the following locations:
- Changi Airport, Airport Cargo Complex, Airline Road area
- Tuas
- Penjuru
- Jurong Island
- Sentosa
- Sembawang Shipyard
- All army camps
- All police camps
- All PSA Ports
- All hospitals (due to Covid-19)
Deliveries are made anytime between 9am - 6pm.
Should you require a specific delivery time slot, an additional fee of SGD 20 will be charged. The following are our express delivery time slots:
- 11am - 1pm
- 2pm - 4pm
- 4pm - 6pm
Should you wish to change the delivery date, please contact us via email (hello@spadesandshovels.com) or WhatsApp/ Telegram (+65 8893 4542) with your order number at least 1 day before the initial delivery date.
Should the recipient/ representative not be present at the delivery address during the delivery time slot, the courier will contact the recipient/ sender. If they are uncontactable within the grace period of 5 minutes, the arrangement will be left outside the unit/ reception. We will not be liable for any lost or damaged goods from that point onwards.
In the event of an unsuccessful delivery due to recipient/ representative being uncontactable, invalid contact details or wrong delivery address provided, customers can opt for a re-delivery at a fee of SGD 20.